Technology Services & Support
Password Reset
Step 1: Locate Your Solano Username
- Example: LLane3
- Students: Find your username in your Welcome Letter or contact Admissions & Records
- Need help? Contact the HelpDesk if you don’t know your username.
Step 2: Know Your SSPR Username
- Your Self-Service Password Reset (SSPR) username is your Solano username followed by @solano.edu.
- Example: If your Solano username is LLane3, your SSPR username is LLane3@solano.edu
Step 3: Create a Strong New Password
- Your new password must:
- Be 15 to 32 characters long
- Include at least one uppercase and one lowercase letter
- Include at least one number
- Include at least one special character (e.g., !, @, #, $, %, &, *)
- Not contain your username or any part of your name
- Not match any of your last 12 passwords
- Your new password must:
Step 4: Ready to Reset?
If you know your SSPR username and have a password that meets the criteria, click the button below:
Step 5: Log In
- After resetting your password, log into FalconNest using:
- Your Solano username (e.g., llane3) — without @solano.edu
- Your new password
Reminder:
- Your Solano username does not include @solano.edu
- Your SSPR username does include @solano.edu
Additional Information
- Video Guide: How to Reset Your Password
- You must have a personal email on file to use SSPR.
- Not allowed: Personal emails from these domains:
- Video Guide: How to Reset Your Password
@solano.edu, @hotmail.com, @live.com, @outlook.com, or other Microsoft domains
Updating Your Personal Email
- Employees: Use Employee Self-Service in FalconNest or contact HR.
- Students: Submit a Change of Student Record Information form via Admissions & Records or contact them directly.
Note: Your SSPR username uses @solano.edu, but your Solano College student email domain is @students.solano.edu.
STEP 1: Before entering the Password Reset Tool, please be sure you have your full Solano username.
If you do not know your Solano username (ex: LLane@solano.edu), please contact the helpdesk.
STEP 2: Please use the following criteria to create a new password. This information will not be displayed on the following pages.
Must be 15 to 32 characters
Include at least one uppercase and one lowercase letter
Include at least one number
Include at least one special character (ex. !,@,#,$,%,&,*, etc..)
Cannot contain your username, first name, middle name, or last name
Cannot be the same as one of your last 12 Passwords
STEP 3: Do you know your Solano Username? Do you have a password that meets the criteria? If “yes” to both questions, proceed by clicking the Reset Password button below.
STEP 5: After you successfully reset your password, please log into My Solano, using your My Solano username and your new password.