A - Z Index   |   Staff Directory

Mental Health & Wellness

Wellness Counseling Services

Solano Community College students have FREE, 24/7, 365 days access to virtual care services with TimelyCare – the virtual health and well-being platform designed for college students. Whether you’re feeling anxious or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any web-enabled device. TimelyCare licensed providers are available to offer mental health and emotional support via phone or secure video visits. All services listed below are FREE for enrolled Solano students at no cost.

 

How can students access TimelyCare?

Students can go to timelycare.com/solano or directly download the TimelyCare app from the app store to register with their school email address (@Solano.edu). Students can then start visits from any web-enabled device – smartphone, tablet, laptop, or desktop – anywhere in the United States.

Download the Timelycare apps below: 

Android App

Apple App

 

TimelyCare FAQ’s

 

Who can use TimelyCare?

All currently enrolled Solano Community College students (with the exception of K-12 admit students).

**Please note, students will be required to create their account using their student (@Solano.edu) email address. For brand new Solano students, Solano email addresses are not created until census date (1-3 weeks after census date). If you need assistance with access to TimelyCare, please contact Basic Needs support at basic.needs@solano.edu

Is my personal information private and confidential?

Yes, student privacy is protected as it would be by any other health care facility, as outlined in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).  TimelyCare privacy statement and CCPA Privacy Notice for California Residents  

What can I use TimelyCare for?

• TalkNow – 24/7, on-demand emotional support.
• Scheduled Counseling – Select the day, time, and mental health provider of your choice. (12 visits per year)
• Basic Needs Support – Get connected to low or reduced-cost community resources.
• Self-Care Content – Yoga and meditation sessions and group conversations with our providers on a variety of health and well-being topics

 

Other Mental Health Resources

 

If your situation is life threatening, call 9-1-1 or go to the nearest emergency room.

 

Solano Community College offers free in-person wellness counseling in partnership with National University Community-Based Counseling Program to assist students with test anxiety, relationship issues, life transitions, anxiety, depression, conflict/exploration of identity, substance use, grief/loss, performance anxiety, issues in sports and more.

To get connected with a wellness counselor, you may request an appointment through this secure online portal. If you have any additional questions, please email counseling@solano.edu  or call (707) 864-7101.  See also National University Wellness Counseling for more information on how to access in person wellness counseling on campus.

 
  • What is the Community-Based Counseling Program (CBCP) at Solano Community College?

In partnership with the Community-Based Counseling Program (CBCP) in the JFK School of Psychology and Social Sciences (JFKSOPPS) at National University (formerly known as JFK University), PsyD or MFT (Marriage and Family Therapy) current graduate students and/or recent graduates of JFKSOPSS and other local universities provide brief mental health wellness counseling (6-8 sessions per semester). Graduate students are supervised by licensed mental health professionals from the CBCP as they work on accruing hours toward their licensure.

● Mental Health Wellness Services

  • How can the Community-Based Counseling Program help me?

THE CBCP program offers FREE in-person mental health wellness counseling services for all currently enrolled Solano Community College students. Services are available when classes are in-session based on availability and appropriateness of the issues and on a first-come, first-serve basis.

Wellness Counselors can help you with: test anxiety, relationship issues, life transitions, anxiety, depression, conflict/exploration of identity, grief/loss, performance anxiety/issues in sports and more.

  • Wellness Counseling Request Process
    ○ Requests for wellness counseling are submitted online through a secure portal here.
    ○ After submitting the request form, it will be reviewed by JFKSOPPS Wellness Counselors who will contact the student directly to assess needed services and set up appointments (due to the nature of brief therapy, there may be a wait time, which the counselors will discuss with any potential client).
  •  **Please note, wellness counseling is NOT for immediate crisis situations. If you feel you are in immediate crisis, please call police services or the resources below**
    ● 988 Suicide & Crisis Hotline (Text 988)
    ● 988 Lifeline Options For Deaf + Hard of Hearing (For TTY Users: Use your preferred relay service or dial 711 then 988)
    ● 988 Veterans Crisis Line (Text 838255)
    ● Crisis Text Line (Text COURAGE to 741741 to connect with a volunteer Crisis Counselor)
    ● National Domestic Violence Hotline Call (800) 799-SAFE (7233) TTY: (800) 787-3224 or (Text START to 88788)
    ● Love is Respect: Call (866) 331-9474, TTY: (800) 787-3224 or Text “LOVE” to 22522
    ● SafeQuest Solano 24/7 Confidential Crisis Hotline Call (866) 487-7233
    ● Solano County Behavioral Health 24 Hour Crisis Services Call (707) 428-1131

Additional resources in Solano County are available below:

Faculty Consultation Hotline: 833-4-TIMELY is a dedicated phone line for faculty and staff to reach the TimelyCare team for guidance and support in cases of student distress.

The Assisting Emotionally Distressed Students Guidelines for Faculty and Staff at Solano Community College (pdf) packet can provide more information and insights to assist students on campus, including emergency contact information, the early alert program referral, and external resources.

Health and Wellness Resources (pdf)

Please note these resources are not directly connected with Solano Community College.

  • The California Peer-Run Warm Line offers non-emergency emotional support and referrals to anyone in the state needing mental health help. The line is toll-free, and it will be staffed daily for most of the day.
    • The number is 1-855-845-7415. You can use it via telephone or instant messaging.
Mondays to Fridays: 7 a.m. to 11 p.m.
Saturdays: 7 a.m. to 3 p.m.
Sundays: 7 a.m. to 9 p.m.

Need Help? Contact Us!

(707) 864-7101
Counseling@solano.edu